Privacy Policy

 

Effective Date: November 7, 2026

Company Name: Vortec Heating & Cooling ("Vortec", "we", "us", or "our")

Website: https://www.vortec-hvac.com/

1. Introduction

Vortec Heating & Cooling respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or contact us for heating, cooling, plumbing, and air quality services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect information from you in several ways when you interact with our website or services:

  • Personal Information You Provide Directly:

    • Contact Details: Name, email address, phone number, and physical service address when you submit a service request, fill out a contact form, or call our office.

    • Service Details: Information regarding your heating, ventilation, air conditioning, plumbing, or indoor air quality needs and appointment history.

  • Automatically Collected Information:

    • Log and Device Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times when visiting our website.

    • Cookies and Tracking Technologies: Small data files stored on your device to help us analyze website traffic, improve user experience, and understand visitor interactions.

3. How We Use Your Information

We use the information we collect for business and operational purposes, including:

  • Providing Services: Scheduling, confirming, and dispatching technicians for HVAC, plumbing, and maintenance services at your location.

  • Customer Communication: Responding to inquiries, sending service reminders, following up on estimates, and addressing customer support requests.

  • Website Improvement: Analyzing site traffic and usage trends to optimize website functionality and user experience.

  • Legal and Safety Compliance: Protecting our rights, safety, property, and enforcing our terms or guarantees.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors and software platforms that assist us in operating our website, managing our scheduling, or conducting business operations, provided they agree to keep your information confidential.

  • Legal Requirements: When required by law, subpoena, or legal process, or to protect the safety and rights of Vortec Heating & Cooling, our customers, or others.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  • Cookies: You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain website features.

  • Marketing Communications: If you receive promotional emails or messages from us, you can opt out at any time by following the unsubscribe instructions provided in the message or by contacting us directly.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: